Terms of Service

About these terms

These terms apply when you browse Grahak.pk or place an order with us. By using our website or placing an order, you agree to these terms. If anything is unclear, email us at admin@grahak.pk before ordering.

Orders and acceptance

• Placing an order is an offer to buy. Your order is confirmed once our team verifies it — usually with a confirmation call or message to the phone number you provided.
• We may decline or cancel an order if a product is out of stock, the delivery details cannot be verified, or the order appears fraudulent. If that happens, we will let you know.
• Product prices are shown in Pakistani Rupees (PKR) and may change at any time, but the price you see at checkout is the price you pay.

Cash on Delivery (COD)

• Orders are paid in cash when your parcel is delivered.
• Please have the exact amount ready for the delivery rider where possible.
• Repeatedly refusing confirmed COD orders at the door may result in future orders requiring additional confirmation.

Delivery

• We deliver across Pakistan through trusted courier partners.
• Typical delivery time is 2–4 days after confirmation across Pakistan, including remote areas.
• Delivery is free for orders of PKR 10,000 or more, based on your merchandise total after discounts. Below that, delivery charges are calculated at checkout based on the delivery destination and applicable shipping rules.
• Delivery timelines are estimates. Delays caused by couriers, weather or events outside our control can occasionally occur — we will keep you informed.

Returns and refunds

• You may cancel an order at any time before it is dispatched by contacting us with your order number.
• For eligible non-fragile products, you may request a return within 72 hours (3 days) after delivery. Change-of-mind items must be unused and include their original packaging, accessories and included items; the customer arranges and pays return delivery by courier or mail.
• For a defective or wrong eligible product, contact us within the same 72-hour window. We may request photos or other evidence within that window, verify eligibility and arrange free return pickup. Resolution is a refund after the returned item is received, inspected and approved.
• For fragile products, inspect the parcel at delivery and refuse a visibly damaged or wrong item before accepting it. Once a fragile item is accepted at delivery, later breakage is not covered by the standard policy.
• To request a return, contact us at admin@grahak.pk with your order number within the applicable 72-hour window.
• Approved refunds are sent by bank transfer within 7 calendar days after the returned product is received and approved.
• There is no restocking fee. Exchanges and replacements are not accepted, and store credit is not offered.

Product information

We work hard to describe and photograph products accurately, but slight variations in colour or appearance can occur. If a product materially differs from its description, you can return it under our returns policy.

Acceptable use

You agree not to misuse the website — including placing fake orders, attempting to access other customers' data, or interfering with the operation of the service.

Limitation of liability

To the extent permitted by law, Grahak.pk is not liable for indirect or consequential losses arising from use of the website. Our total liability for any order is limited to the amount paid for that order.

Changes to these terms

We may update these terms from time to time. The version posted on this page at the time you place an order applies to that order.

Contact us

Questions about these terms? Email admin@grahak.pk.