Shipping & Returns

How delivery works, and what to do if something isn't right.

Delivery

We deliver across Pakistan through trusted courier partners.
Typical delivery time is 2–4 days after your order is confirmed across Pakistan, including remote areas.
Delivery is free on all orders.
You can cancel your order any time before it is dispatched — contact us with your order number.
Delivery timelines are estimates. Delays caused by couriers, weather or events outside our control can occasionally occur — we will keep you informed.

For eligible non-fragile products, you may request a return within 72 hours (3 days) after delivery. Change-of-mind items must be unused and include their original packaging, accessories and included items. The customer arranges and pays return delivery by courier or mail.
For a defective or wrong eligible product, contact us within the same 72-hour window. Photos or other evidence may be requested within that window. After we verify eligibility, we arrange free return pickup and issue a refund after the returned item is received, inspected and approved.
For fragile products, please inspect the parcel at delivery and refuse a visibly damaged or wrong item before accepting it. Once a fragile item is accepted at delivery, later breakage is not covered by the standard policy.
To request a return, email admin@grahak.pk with your order number. Photos or other evidence may be requested within the 72-hour return window.
On products with the open-and-check-on-delivery option, visible damage (breakage, cracks) must be reported at the time of delivery by checking the parcel in front of the rider.
For full details — including our open-and-check-on-delivery option — see the Return Policy.
Exchanges and replacements are not accepted.

Approved refunds are made by bank transfer within 7 calendar days after the returned product is received and approved.
There is no restocking fee. Store credit is not offered.