Frequently Asked Questions
Quick answers about ordering, delivery and returns.
How do I pay for my order?
All orders are Cash on Delivery (COD) — you pay in cash when the parcel arrives at your door. Please have the exact amount ready where possible.
How long does delivery take?
Typically 2–4 days after your order is confirmed across Pakistan, including remote areas. Delivery is free for orders of PKR 10,000 or more (based on your merchandise total after discounts); below that, delivery charges are calculated at checkout based on the delivery destination and applicable shipping rules.
Can I cancel my order?
Yes — you can cancel your order any time before it is dispatched. Contact us with your order number and we'll cancel it for you.
How do I track my order?
Use the Track Order page with your order number and phone number — no account needed.
Why did I get a phone call after ordering?
We confirm every order with a quick call or message to the phone number you provided before dispatching it. This keeps fake orders out and your delivery smooth.
Can I return a product?
Yes — for eligible non-fragile products you can request a return within 72 hours (3 days) after delivery. Change-of-mind items must be unused with their original packaging, accessories, and included items; you arrange and pay return delivery by courier or mail. For a defective or wrong eligible product, contact us within the same 72-hour window. We may request evidence within that window and arrange free return pickup after verifying eligibility. For fragile products, inspect the parcel at delivery and refuse a visibly damaged or wrong item before accepting it; breakage reported after acceptance is not covered by the standard policy. Exchanges and replacements are not accepted. See our Return Policy for full details.
How do refunds work?
Approved refunds are made by bank transfer within 7 calendar days after the returned product is received and approved. There is no restocking fee. Exchanges, replacements, and store credit are not offered.
Do I need an account to order?
No — you can check out as a guest with just your name, phone number and delivery address. Creating an account lets you see your order history and save products.
How do I contact Grahak.pk?
Email us at admin@grahak.pk, call or WhatsApp us at +92 371 5092804. We reply within 2 hours during business hours (Monday–Saturday, 10:00 AM–6:00 PM), and within 24–36 hours outside those times. See the Contact Us page for more.
Can't find your answer? Contact us — we're happy to help.